PORTSMOUTH, Va. (WAVY) — Domestic violence advocates across Hampton Roads have worked tirelessly throughout the coronavirus pandemic to support survivors and break the cycle of abuse.

10 On Your Side interviewed six shelters across the region, and they all agree: the need for services has skyrocketed during the pandemic.

“The pandemic has created a greater need for our services,” said Avalon Center Community Engagement Coordinator Leslie Jingluski. The Avalon Center serves the greater Williamsburg area. 

“The pandemic has impacted our agency drastically,” added Sanu Dieng, executive director of Transitions Family Violence Services. The organization services survivors and their families in Hampton.

On the Southside, organizations such the Genieve Shelter in Suffolk are feeling the impacts of COVID-19 as well.

“We’re seeing more and more layers of trauma than ever before because these families suffered so much. They suffered because of the pandemic plus they suffered because of the abuse,” said Marleisa Montgomery, the executive director of the Genieve Shelter. The shelter is a small organization, but serves survivors in a large area, including the entire Western Tidewater region. The organization provides emergency shelter and provides survivors with a legal advocate in court. This is through a partnership with Regent University. 

It is one of few shelters with this program.

“The majority of our survivors are children. Most of our victims are still not vaccinated, and lots of the children are still not vaccinated. So, we cannot go back to operating normally as if we are through the pandemic. We’re still pretty much trying to struggle get through it again,” Montgomery said.

Job loss and pandemic fatigue have created very dangerous situations in some homes. “Survivors that were coming in fleeing during the pandemic were like in a war zone when they were home captured in that violent environment,” Montgomery said.


Even larger programs such as the YWCA South Hampton Roads in Norfolk, are working overtime to help domestic abuse survivors.

“We actually are not slowing down as a matter of fact. The intensity of the violence in our area has dramatically increased,” said YWCA CEO Michelle Ellis-Young.

Ellis-Young said the violence is getting more extreme.

“It’s truly someone trying to take someone’s life. Our teams are stretched with just the number of lethal cases that are coming forward in this pandemic,” she said.

Domestic violence advocates at the Samaritan house in Virginia Beach say the coronavirus pandemic has added stress on families.

“More stress, more abusers and victims being unemployed not being able to separate households because they can’t afford it because of the unemployment. All types of things are increasing the lethality of victims,” said Robin Gauthier, executive director of the Samaritan House.

For the survivors who escaped abusive households, the pandemic also created another obstacle: finding housing that is safe from their abusers and the coronavirus.

To follow CDC and state COVID-19 guidelines for groups, Hampton Roads domestic violence agencies spent between $70,000 and $220,000 on hotels — all above the shelter’s budgets.

“Some of our clients have moved to into hotels either because we have reached capacity or because they may have, they are waiting on a negative COVID test,” said Deborah Apperson, an advocate who works at Help & Emergency Response, Inc. in Portsmouth.

The goal is to help survivors regain confidence to rebuild their lives — but the move into healthy homes can be an uphill battle.

“It has become very hard to find affordable housing,” Apperson said.


Now the advocates are working with realtors and apartment managers to place survivors in safe and affordable housing.

“It is so difficult to find stable housing and affordable housing for individuals to move from a place of shelter,” Ellis-Young said. “We don’t want to place people just anywhere. We want to make sure that we can place them in a community where they can thrive and not just survive. You want to make sure that those kids have a semblance of a home that is safe. That is secure. We don’t want them to have a place that they don’t feel safe and secure.” 

They are hopeful federal and state grants will come in to help.

“The funding is just not out there. It’s a possibility that it could come about again but right now it’s not there,” Montgomery said. 

They all ask for your help with donating space, items, money or just volunteering your time.

“Every individual in this community is indirectly impacted by domestic violence. Whether you’re an employer, an employee, a neighbor, a friend, or a family member. We want you to use your voice to voice for the voiceless,” Ellis-Young said.

Avalon Center in Williamsburg

Eastern Shore Coalition Against Domestic Violence

  • Hotline number: 757-787-1329
  • Offers: emergency shelter, 24-hour crisis hotline, individual counseling, safety planning, children’s services, legal advocacy, accompaniment during hospital visits and court appearances and support groups to survivors of domestic violence and sexual assault.
  • Website: escadv.org

Samaritan House Inc. in Virginia Beach

  • Phone: 757-631-0710
  • Offers counseling, emergency shelter placement and safety planning.
  • 24-hour Crisis Hotline 757-430-2120

H.E.R. Shelter in Portsmouth

The Genieve Shelter in Suffolk

  • Phone: 757-925-4365
  • Offers emergency shelter and crisis services.
  • Crisis Hotline 757-705-2025 or 757-353-1439
  • Contáctanos para ayuda inmediata 1-800-969-4673
  • Website: thegenieveshelter.org

Transitions Family Violence Services in Hampton

  • Phone: 757-722-2261
  • Offers emergency shelter, crisis services, court advocacy, and counseling.
  • 24-hour Crisis Hotline 757-723-7774
  • Website: transitionsfvs.org

YWCA South Hampton Roads in Norfolk

  • Phone: 757-625-4248
  • Offers emergency shelter and crisis services.
  • 24-hour Crisis Hotline 757-251-0144
  • Website: ywca-shr.org

National Human Trafficking Task Force Hotline: 1-888-3737-888.  

Hampton Roads Human Trafficking Task Force: 757-430-2120

Blue Campaign to bring an end to Human Trafficking

Prevent Child Abuse America – Coronavirus Resources & Tips for Parents, Children & Others.

Child abuse and neglect are serious problems that can have lasting harmful effects on its victims. For more information on preventing child abuse and neglect check out resources from the CDCor call The Childhelp National Child Abuse Hotline at 1-800-422-4453 for help.